Job Title:     Retail Operation Intern

Reports to:  Retail Operation Manager

Division:      Retail Operation

Location:     Shanghai

MAINJOBOBJECTIVE

Retail Operation Intern will act as a focal point in retail store operation, new store opening and communication. This position will partner with cross-function teams in ensuring operational excellence and plays a critical role in efficient communication between head office and retail stores.

ESSENTIALJOBRESPONSIBILITIES

Store Operations:

·    Support the implementation of Retail Excellence. Continuously explore new areas of improvement.

·    Oversee all kinds of store expenses including store supplies, cleaning, interior maintenance and etc. Strive to control operational cost.

·    Manage staff uniform applications and keep track of the budget and inventory.

·    Coordinate with CRM team to distribute CRM KPIs and assist regional managers to supervise the CRM performance of the retail stores.

·    Work with Logistics & Merchandising team to ensure the execution and completion of retail stock management including goods receiving/return/re-balance, etc.

·    Update and maintain the records of retail promotion calendar and consolidate monthly in-store promotion applications.

·    Collect training needs, support in training sessions, and consolidate training results and feedback.

·    Being self-motivated as a team member and do considerable thinking to better support retail team by improving operation tools accordingly.

Data Analysis:

·    Regularly analyze store’s operational performance. Conduct analysis on store KPIs and individual targets’ setting.

·    Provide accurate ad-hoc reports. Routine update retail report for management team and stores.

·    Optimize existing reporting system through coordinating with other functions.

New Store Opening:

·    Set up new store opening work flow.

·    Plan specific new store opening schedule on the basis of business development plan in a timely manner.

·    Partner with cross-function teams to ensure appropriate assortment of store supplies being delivered on time.

·    Closely monitor new store opening status to ensure successful opening.

WORK EXPERIENCE 

·   Bachelor degree and above, preferred major in marketing, math, statistics

·   Exhibit proficiency in computer programs used by the Company including: Word, Excel, PPT

·   Excellent communication and interpersonal skills

·   Hands on experience in operation, merchandising or visual and sales training

·   Ability to organize, prioritize and multitask effectively

·   Thrive in a fast paced on-time deliverable environment

·   Energetic, open, and forthcoming attitude

·   Work under pressure

·   Entrepreneurial; ability to drive forward with goals independently

·   Fluent in Mandarin and English