1.      Provides customer and internal field service support within the Nano Surfaces Business Customer Care Center reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.

2.      Identify, develop, and implement with full ownership of processes and interactions which best manage all  BNS instrumentation, assemblies, and parts both in and out of China in the most effective and cost-efficient manner.

3.      Execute data pull from SAP database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.